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Privacy Policy
About this policy
This Privacy Policy, along with our Terms & Conditions and Cookie Policy, explains how we collect and handle your information across all of our websites, mobile apps, and other services. Your privacy is important to us, and we are committed to protecting any personal data you give us.
If you have any questions about what we do with your personal data, please contact us at: Villiers Jet Charter, Hurlingham Studios, London, SW6 3PA.
"Personal data" means information relating to you as an identifiable individual. For example, your name or contact details, as well as information that may not on its own identify you, but which we store alongside such identifiers, such as how you are using our services or the country you are in when you do so.
In this Privacy Policy, our "Website" refers to the website at www.villiersjets.com, to "we", "us", and "our" refers to Villiers Jet Charter; and "you" and "your" refers to you, the user.
From time to time, we will update this Privacy Policy. The date below shows when the Privacy Policy was last updated. We will make every appropriate effort to communicate any changes to you.
What personal data do we collect?
We only use your information where you’ve given us your consent, where it’s necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy. This Privacy Policy explains our collection, use, disclosure, retention, and protection of your personal information for:
- When you enquire about or charter a flight
- When you request or book a flight or additional services, we will require certain information, including your contact and payment details.
- We will use your information to follow up on bookings, enquiries, or further assistance with your flight. You can opt-out of these communications by submitting a Subject Access Request quoting your enquiry reference number.
- When you request or book a flight or additional services, we will require certain information, including your contact and payment details.
- We will use your information to follow up on bookings, enquiries, or further assistance with your flight. You can opt-out of these communications by submitting a Subject Access Request quoting your enquiry reference number.
When you supply other people’s data
If you book a flight or additional services for other people, we will require personal data such as their name, date of birth, and passport information. It is your responsibility to ensure that anyone whose data you provide is aware of and consents to our use of their data.
When you visit our website or app
Even if you don’t make an enquiry, we may collect information such as your IP address, operating system details, browser details, referrer website, and activity on the website. This data is collected anonymously. Mobile device users may have additional data such as location details or specific settings collected.
For more information, see our Cookie Policy.
When you request to receive our email newsletter or additional materials
We collect your email address, name, and requested information. You can unsubscribe at any time using the Unsubscribe link in any email.
We collect your email address, name, and requested information. You can unsubscribe at any time using the Unsubscribe link in any email.
When supplied by a helicopter or aircraft operator
If an operator provides us with personal data about their staff or crew, it is the operator's responsibility to ensure that those individuals are aware of how their information is being used.
When you apply for a job at Villiers Jet Charter
If you apply for a job with us, we collect and store your personal data in relation to your application and potential employment.
How your personal data is used
Your personal data will be used for:
Your personal data will be used for:
- Flight charter enquiry, booking, and flight process
- Managing user accounts
- Communication about enquiries or bookings
- Customer service assistance
- Personalisation of your experience on our platforms
- Marketing, with your consent
- Corporate transactions, if applicable
- Recruitment processes
- Managing user accounts
- Communication about enquiries or bookings
- Customer service assistance
- Personalisation of your experience on our platforms
- Marketing, with your consent
- Corporate transactions, if applicable
- Recruitment processes
Legal basis for processing personal data
Our legal basis for collecting and using personal data will depend on the data and the context in which it’s collected, including contract performance, consent, legitimate interests, and legal obligations.
How and where will your data be processed?
Your data is stored on secure servers, and all payment transactions are encrypted. We may transfer your data outside the EEA, ensuring it receives adequate protection. More information is available upon request.
Sharing your data with third parties
We do not sell or rent your data. However, we share data with:
- Aircraft operators or other suppliers to complete your booking
- Third-party service providers for services such as IT, marketing, payment processing, or legal compliance
- Legal entities when required to comply with laws or enforce terms
- Business restructuring processes, if applicable
- Third-party service providers for services such as IT, marketing, payment processing, or legal compliance
- Legal entities when required to comply with laws or enforce terms
- Business restructuring processes, if applicable
Retention of your personal data
We retain your personal data only as long as necessary for the purposes outlined or to comply with legal obligations.
Your personal data rights
You have the right to access, correct, delete, or restrict the processing of your data. You may also opt out of marketing communications at any time. To exercise any of these rights, submit a Subject Access Request.
Children’s personal data
Our services are not intended for children under 18. We only process information about children with parental or legal guardian consent.
How do we keep your information secure?
We use appropriate technical and procedural safeguards to protect your data. We will not keep your data longer than necessary for the purposes outlined in this policy.
Contacting Villiers Jet Charter
For data-related inquiries, you can contact us at:
Villiers Jet Charter
Hurlingham Studios
London, SW6 3PA
To submit a Subject Access Request, please email us at support@villiersjets.com...
Villiers Jet Charter
Hurlingham Studios
London, SW6 3PA
To submit a Subject Access Request, please email us at support@villiersjets.com...
